Our Cancellation Policy

Instructor Teaching Young Man to Drive — Driving School in Helensvale, QLD

Drug & Alcohol Policy

If a refund is agreed with management, we reserve the right to recalculate any packages removing discounts and recalculating at the normal rate to formulate a refund amount. All refunds will be subject to a $30.00 administration fee with fail or question.

We will do our best to rebook cancelled bookings so as not to pass on any charges or forfeits. We reserve the right to cancel or reschedule a lesson via phone, email or text due to unforeseen circumstances or dangerous weather conditions. We will not reschedule driving lessons due to rain.

Any questions regarding these terms and conditions, please contact one of our friendly staff for further information.

Rescheduling & Cancellations

You can reschedule your lesson outside of 24 hours. If it is within 24 hours, this will be counted as a forfeit. Weekend lessons must be rescheduled outside of 48 hours, within 48 hours will be counted as a forfeit.

All test packages will be charged upfront. It is the responsibility of the student to ensure the logbook is approved and Hazard Perception tests have been completed. We will not be held liable for delivering the warm up lesson and turning up for at the test time to be told by TMR that the logbook has not been submitted, wrong date or time. This will result in a forfeit od the test pack entirely.

Female Driving in Her Car — Driving School in Helensvale, QLD
Smiling Family Sitting in The Car — Driving School in Helensvale, QLD

Our Refund Policy

We have a zero tolerance to drugs and alcohol. If our Instructor feels you are not fit to drive for any reason and safety will be compromised, the lesson will be terminated and the full fee will be forfeited.

Lesson packages are non-refundable and not redeemable for cash.
Gift vouchers are non-refundable and not redeemable for cash.
Both lesson packages and gift vouchers are not transferable or to be resold.

Clients must have a valid licence and must be carried at all times when driving. (No Licence—No Lesson).

Paper or online app logbooks are the responsibility of the client.
Lessons commence and end at pre-determined pick-up/drop-off point as booked. If you are late, the instructor cannot deliver the full lesson and this will result in a shortened lesson. You will be picked up and dropped off as booked as the instructor has to get to the next client in the area of the drop off point.